koin404 situs Casino & Sportsbook Data Care

This page describes what we collect when you use koin404 situs and how we keep that data protected. We take your privacy seriously and handle all personal information according to strict encryption and access-control standards. Our data practices are transparent—we tell you exactly what we collect, why we collect it, and who has access to it.

When you open an account on koin404 situs, create a deposit, or contact our support team, you share information with us. We use that information to verify your identity, process your transactions, comply with anti-money-laundering regulations, and improve your experience on our platform. We never sell your data to marketers or third parties outside our operational team.

If you have questions about how we handle your data, or if you want to request access to or deletion of your personal information, contact our support team via in-app chat or email.

What We Collect and How We Use It on koin404 situs

Account Information

When you create an account on koin404 situs, we collect your full legal name, date of birth, email address, and phone number. We use this information to verify your identity, send you account notifications, and help you recover your account if you forget your password. We also collect your residential address for Know Your Customer (KYC) compliance and anti-money-laundering purposes.

We store your account information on encrypted servers located in secure data centres. Only our compliance and support teams have access to your personal details. We never share your name, email, or phone number with external marketers or third parties unless required by law.

Identity Verification Documents

Before you can deposit or withdraw on koin404 situs, we require identity verification. You must provide a government-issued identification document (passport, national ID card, or driving licence) and may be asked for proof of address. We scan and encrypt these documents on our secure servers. Your KYC documents are accessed only by our compliance team and are never shared with external parties except where legally required by authorities.

We retain your KYC documents for the duration of your account plus a minimum of five years after account closure, as required by anti-money-laundering regulations. You can request deletion of your documents after the retention period expires by contacting our support team.

Transaction and Payment Data

We collect information about every deposit and withdrawal you make on koin404 situs. This includes the date, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and your account balance before and after the transaction. We use this data to process your payments, detect fraud, and comply with financial regulations.

We do not store your full payment card or bank account numbers. Payment processing is handled by our licensed payment partners, who encrypt all sensitive financial data. We retain transaction records for a minimum of seven years for regulatory compliance.

Account data: Name, date of birth, email, phone, address—used for identity verification and account recovery.
KYC documents: Government ID and proof of address—encrypted and accessed only by compliance team.
Transaction records: Deposit and withdrawal history—retained for seven years for regulatory compliance.

Gaming and Betting Activity

We collect information about your activity on koin404 situs, including which games you play, your wagers, your winnings, and the dates and times of your sessions. We use this data to calculate your weekly cashback, determine your VIP tier, and detect unusual account behaviour that might indicate fraud or account compromise. We also use aggregated (non-personal) gaming data to improve our game selection and platform performance.

Your gaming activity is linked to your account and is never shared with external parties. We do not sell your gaming data to game developers or third-party analytics companies.

Communication Data

When you contact our support team via in-app chat or email, we collect and store your messages and our responses. We use this data to resolve your issue, improve our support process, and train our team. Support conversations are encrypted and accessed only by our support and management teams. We retain support tickets for a minimum of two years.

Data security: All data on koin404 situs is transmitted over SSL encryption and stored on servers protected by firewalls and multi-factor access controls. We conduct regular security audits and penetration tests to ensure your information remains safe.

Your Rights and Our Data Practices

Third-Party Processors and Data Sharing

We use third-party service providers to help us operate koin404 situs. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions), cloud hosting providers, and identity verification services. We share only the minimum data necessary for each provider to perform their function. All third-party processors sign data-processing agreements that require them to protect your data with the same level of encryption and access control we use.

We do not share your personal information with marketing companies, data brokers, or external analytics firms. We may be required to disclose your data to law enforcement or regulatory authorities if legally compelled to do so.

Cookies and Tracking

We use cookies on koin404 situs to remember your login session, store your language preference, and track your navigation within our platform. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may affect your ability to log in or use certain features of koin404 situs.

We do not use cookies to track your activity across other websites. We do not sell cookie data to external parties. Our cookies are used solely to improve your experience on koin404 situs.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we retain your data for a minimum of five years (for KYC documents) and seven years (for transaction records) to comply with anti-money-laundering and financial regulations. After the retention period expires, you can request deletion of your data by contacting our support team. We will delete your data within 30 days of receiving a valid deletion request, unless we are legally required to retain it.

If you request deletion while your account still has an outstanding balance or active promotional playthrough, we will retain your data until those conditions are resolved.

Your Rights on koin404 situs

You have the right to access, correct, and delete your personal data. You can view and update your account information (name, email, phone, address) directly in your account settings on koin404 situs. If you need to correct your KYC documents or request a copy of your data, contact our support team. We will provide you with a copy of your personal information within 30 days of your request.

You also have the right to object to our use of your data for marketing purposes. We do not send marketing emails to account holders; however, if you receive any unsolicited marketing communication claiming to be from koin404 situs, report it to our support team immediately.

Data Breach Notification

If we discover a data breach that compromises your personal information, we will notify you via email within 72 hours of discovering the breach. Our notification will include details of what data was affected, what steps we have taken to secure your account, and what steps you should take to protect yourself. We will also report the breach to relevant regulatory authorities as required by law.

International Data Transfer

Our servers may be located outside your jurisdiction. By using koin404 situs, you consent to the transfer of your personal data to countries outside Indonesia. We ensure that all international data transfers comply with applicable data protection laws and are protected by encryption and contractual safeguards.

Contact Us About Your Data

If you have questions about how we handle your data, want to request access to your information, or wish to file a complaint about our data practices, contact our support team via in-app chat or email. We will respond to all data requests within 30 days. This privacy policy was last updated in 2024 and may be updated from time to time. We will notify you of material changes via email.